Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time for your order may vary based on your location and the shipping method selected at checkout. Typically, using USPS, you can expect to receive your order within the standard delivery timeframe, which ranges from 2 to 5 business days for domestic orders
To create an account, visit the naturaldye.us website and look for the “Sign Up” or “Create Account” option. Follow the prompts to enter your information and set up your account.
You can change your shipping address by logging into your account on the naturaldye.us website. Navigate to your account settings or order details, where you should find an option to update your shipping address
After placing your order, you should receive a confirmation email that includes tracking information from USPS. You can also log into your account to view the status of your order.
Sales tax may be charged based on your location and applicable laws. Specific details regarding sales tax are not mentioned in the search results
Yes, naturaldye.us ships to all states in the USA and also internationally to various countries.
Whether items will be shipped together or separately may depend on when the orders were placed. If multiple items are ordered at different times, they may arrive in separate packages
If you need to swap an item
Returns and Exchanges
naturaldye.us typically has a return policy that allows customers to return items within a specific timeframe, 7 days from the date of delivery. Items must be in their original condition and packaging
If you received the wrong item, please contact naturaldye.us customer support as soon as possible. Provide your order number and details about the incorrect item so they can assist you in resolving the issue.
In the case of receiving a damaged order, please reach out to naturaldye.us customer support immediately. Include your order number, a description of the damage, and photographs if possible. They will guide you on the next steps for a replacement or refund
For return shipments, please refer to the returns policy on the naturaldye.us website, which should include the return address. If you need further assistance, contact customer support for confirmation on where to send your return.
We’re here for you! You can reach out to our customer support via the “Contact Us” page on our website. Whether you choose to email us call us, we’re committed to helping you.
Mistakes happen! If you realize you’ve entered an incorrect shipping address, please contact our customer support as soon as possible. If your order hasn’t shipped yet, we can help you update it.
If you need to change or cancel your order, please get in touch with our team as soon as you can. Depending on the status of your order, we’ll do our best to accommodate your request.
We understand how disappointing it can be when items are sold out. If we offer a pre-order option for a specific item, you’ll see that option on the product page. If you have any questions, feel free to reach out